1. Ownership of the domain 
2. Purpose and scope.
3. Information provided on the website.
4. Intellectual and industrial property.        
5. Responsibility.
6. Obligations of customers and users.
7. Privacy and protection of personal data.
8. Cookies.
9. Placing the order.
10. Availability and deadlines for acquisition of products.
11. Process, deadlines, and surcharges of clothing. 
12. Cost of shipping.
13. Process, modes, and shipping times.
14. Payment.
15. Right to override/cancellation of order.
16. Right of withdrawal (return). 
17. Applicable Law. Jurisdiction.


1. Ownership of the domain

In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, of Information Society Services and e-commerce, then reflect the following data on the ownership of the domain name web

Trade name:Cuconovias
Title: Carolina Garcia Laz (hereinafter
Registered office: Street Jacinto Benavente No. 2 2D, 11100, San Fernando (Cádiz) Spain.
NIF: 48970495E
Mobile Phone: +34 644 320 215

For the purposes of contact, consultation, complaints, are offered any of the means and address set forth above in which the user can place them in a reliable manner (Law 3/2014).

2. Purpose and scope.

The present General Conditions of recruitment and use, are intended to regulate the provision of the information provided in the online shop of, as well as commercial transactions which may arise between and domain users Both the navigation through the online store as the purchase of any products offered on it, imply the acceptance as the user, without reservation of any kind, of each and every one of the present general conditions of recruitment and use may modify the web page to make few changes and modifications as it may deem appropriate and necessary for the proper functionality of the same, without prior notice.

3. Information provided on the website.

We make every effort to offer the information contained on the website in a manner that is truthful and without typographical errors. In the case that at some point there is any error of this type, outside at all times to the will of, will proceed immediately to their correction. There is a typographical error in any of the prices shown and some client had taken a decision to purchase based on said error, we will inform you that error and the customer shall have the right to terminate your purchase at no cost on your part. In the same way it is possible that the contents of the website can display, sometimes, provisional information on some products. In the event that the information provided does not correspond to the characteristics of the product the customer shall have the right to terminate your purchase at no cost on your part. Sending a confirmation auto purchase, invalid conditions of incorrect price.

All the information present in contractual are displayed in the Spanish language (Spanish), and the communication with customers and users, as well as the formalisation of the contract will be performed in that language. reserves the right to make without prior notice, all changes as it deems appropriate in its portal, it may change, delete or add both the content and services that are provided through the same as the way they are displayed or localized in its portal. Similarly you can modify at any time the conditions here certain, being duly published as shown here. The validity of the above conditions will be according to their exposure and will remain in force until they are modified by other duly published.

4. Intellectual and industrial property.

All the contents published in the shop and especially the designs, text, graphics, logos, icons, buttons, as well as the software, the trade names, trademarks and industrial designs and any other signs that are susceptible of industrial and commercial use are subject to intellectual and industrial property rights of third or holders of the same people who have duly authorized its inclusion on the website. In no case shall be construed as granting any license or waiver, transmission, whole or partial transfer of these rights nor is it confers no right or expectation of law, and in particular, alteration, exploitation, reproduction, distribution or public communication on these contents without the prior express permission of or of the titular.

It is forbidden, therefore, the use of the web page of with public or commercial purposes, and it can't be exploit, reproduce, distribute, modify, publicly communicate, cede, transform or use the content on the web. Is expressly prohibited the introduction of hyperlinks for commercial purposes in web pages beyond, that allow access to our website, without prior consent. In any case, the existence of hyperlinks on web sites outside of us, in no case imply the existence of commercial or business relationships with the owner of the web page where the hyperlink is established, nor the acceptance on the part of its contents or services.

5. Responsibility.

The products presented in the website are correct to Spanish legislation. The responsibility of cannot be invoked in the case of products that do not comply with the legislation of the countries where they are able to be sent depending on the order of the customer. It is therefore to customers outside of Spain the check the possibility of importing or using the products that we request.

Access to the web page will be voluntary, and therefore, responsibility of the user, who will be responsible for any direct or indirect effect by your use of the website is derived, including, but not limited to, any result economic, technical and/or adverse legal, as well as the theft of the expectations generated by our website, obliging the user to hold harmless for any claims arising directly or indirectly by such facts. is not responsible for any damages that might arise from interference, omissions, interruptions, computer viruses, failures and/or disconnections in the operation of this operating system or electronic equipment and computers of the users, motivated by reasons beyond, which prevent or delay the provision of the services or the navigation in the store, nor of the delays or locks in use caused by deficiencies or overload from the Internet or in other electronic systems, or the inability to provide the service or allow access for reasons not attributable to, due to the user, to third parties, or to events of force majeure. does not control, in general, the use of the users of the website.

In particular, does not respond in any case the users can use the website in accordance with the law, the present General Conditions, the moral and good manners and public order, nor in a diligent and prudent manner.

In the case of that domain name is prevalently links or hyperlinks to other Internet sites, does not exercise any type of control over such sites and content. In any case assumes no responsibility or liability for the contents of any link belonging to a web site outside, nor guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, accuracy, validity and constitutionality of any material or information contained in any such hyperlinks or other Internet sites. Also the inclusion of these external links does not imply any association, fusion or participation with the entities connected

6. Obligations of customers and users.

In general, the user undertakes to comply with the present general conditions, as well as to meet the special warnings or instructions of use contained in the same or on the website and act always in accordance with the law, public morals and the requirements of good faith, using the due diligence, and refrained from using the website in any way that might prevent, damage or impair the normal functioning of the same, the property or rights of, their suppliers, the rest of users or in general any third party. It is prohibited to access and use of the portal to the minors without the express consent of their parents, is not responsible for the accuracy of the data filled in by the user and therefore cannot see the age of the same. In particular, and without implying any restriction on the preceding paragraph in the use of the website the user undertakes to:

A) to provide truthful information about the requested data in the user registration form or placing the order, and to keep it current.

B) do not enter, store or disseminate in or from the website, any information or material which is defamatory, libellous, obscene, threatening, xenophobic, incites violence to discrimination on the grounds of race, sex, ideology, religion or that of any form undermines the moral, public order, the fundamental rights, civil liberties, the honour, the intimacy or the image of third parties and in general the current regulations.

C) do not enter, store or disseminate via the page of the store any program, data, virus, code, or any other electronic device or physical that is likely to cause damage to the website, in any of the services, or in any of the equipment, systems or networks of, of any other user, the suppliers of or in general any third party.

D) Save diligently the "user name" and "password" that you will be supplied by, assuming the responsibility for any damages that may arise from inappropriate use of the same.

E) perform activities not advertising or commercial exploitation through the website, and not to use the information and content of the same for to send publicity, or send messages with any other commercial purpose, or to collect or store personal data of third parties.

F) Do not use false identities, or supplant the identity of others in the use of the website or the use of any of the services of the same, including the use in its case of passwords or access codes to anyone else or in any other way.

G) not to destroy, alter, use for your use, render or damage data, information, programs, or electronic documents of, their suppliers or third parties.

H) does not enter, store or disseminate via the page of the store any content that infringes any intellectual property rights, industrial or business secrets from third parties, or in general any content of which shall be not in accordance with the law, the right to make it available to third party.

I) The customer agrees to allow the delivery of the order as requested by providing a delivery address in the that can be delivered the order as requested within the usual time for the delivery of goods. In case compliance on the part of the customer to this obligation shall have no responsibility for the delay or inability of delivery of the order as requested by the customer.

7. Privacy and protection of personal data.

For the purposes of the provisions of the Organic Law 15/1999, of December 13, for the Protection of Personal Data, as well as in the R. D. 1720/2007 of December 21 by the approving the Regulation that develops the L. O. 15/1999, informs you of the existence of a personal data file created by and under the responsibility of with the data obtained on the website The purpose of this file is to manage its contractual relationship with us.

In compliance with the provisions of the Regulation of development of the Organic Law of Data Protection Law 15/1999 of December 13, approved by Royal Decree 1720/2007 of December 21, in the Law 34/2002, of July 11, of information society services and e-commerce and other provisions dictated in its development, the customers and users of may, at any time exercise their rights of access, rectification, cancellation and opposition on their personal data by notifying in writing to the e-mail, where shall indicate the name and last name, username and the email with the was discharged. In the event that the data supplied are associated with a purchase, the Spanish law obliged to keep it at least for six years by what cannot be deleted or rectify although requested by the client. undertakes, in the use of the data included in the file, to respecting your privacy and to use them in accordance with the purpose of the file, as well as to comply with its obligation to save and adapt all the measures to prevent the alteration, loss, treatment or unauthorized access, in accordance with the establishment in the regulation of security measures in the automated files containing personal data, approved by the Royal Decree 1720/2007 of December 21. Our secure server ensures the privacy of transmitted data.

8. Cookies.

Please note also that to improve your browsing experience, manage the content of your basket, offer you our custom tips, and inform you of our online offerings for customers or partners, our website uses devices of implantation of cookies and IP storage. The cookie is a file that is placed on your computer, and whose sole purpose is to simplify your navigation in (this cookie cannot contain viruses or be executed, because it is not a file active).  The cookie can only be read by and by you, and you can delete it if you want, by accessing the options of your browser.

9. Placing the order.

To make the purchase of products, it is necessary to connect to www.cuconovias.comnavigate the site, and add the product listed that you want to purchase to your shopping basket. It shall at all times follow the instructions displayed on screen, indicating the specific specifications of purchases to each order, developed in this contract. You need to fill out these effects the order form supplied and validate it. To finish your order you will have the option to register, or to place an order instant without registering, filling out the electronic form that appears in each time in the web page of the store and following the instructions in the same.

The data required for registration of the client for the realization of the orders are: name and surname, or social reason, Nº ID Card/DNI/NIF/CIF, address, e-mail address and contact telephone number. The registration of these data is mandatory; the lack of complementarity of the same by the user or the provision of incorrect data make it impossible for to successfully manage your orders.

Prices and offers presented on the website are valid only for online orders made in, and may not coincide with the prices and offers existing in physical stores.

All prices published on our website are in Euros and include value added tax VAT. The order validation by the customer expressly assumed knowledge and acceptance of these general conditions of recruitment as part of the conclusion of the contract. In the absence of evidence to the contrary, the data recorded by are proof of all transactions made between and their clients., closes the electronic document to formalize the contract and this will be accessible. Once the purchase and in the shortest possible time, the Customer Service of will send you by e-mail a proof of purchase confirmation. If you do not agree with the data entered in the order confirmation may request the amendment of the same or the cancellation of the contract within a maximum of 24 hours.

Physical will invoice and will be sent and delivered together with the order to the customer's address designated by this. warns that you will not be able to modify subsequently the sales invoices in accordance with current legislation. (Royal Decree 1619/2012 that approves the Regulation which governs the obligations of invoicing).  The invoice will be issued in the name of the person or company that performs the request, the customer must make sure to send your order to the correct name. Will not any subsequent changes.

10. Availability and deadlines for acquisition of products.

The selection of products offered in, is valid as long as the products are visible on the website. The products are manufactured under asked, by what with the exception of causes which have arisen, the same will be available on demand of the customer. However, in the case of electronic commerce, the availability is updated online, what would happen, eventually, that during the process of buying a product is not available, may not, therefore, in these cases, proceed with the sale started.

In any case, and to be treated with products made on request, the client assumes that since the confirmation of the payment, the acquisition of the same is not immediate, but you must pass by a production process that includes his time several processes. The approximate time of acquisition are subject to the processes of order management, process of preparation, quality control, management of dispatch and delivery to the customer. Therefore, once you have completed all the processes, the approximate times from confirmation of purchase until the product purchased is delivered to the customer, for shipments going to peninsular Spain and Portugal are:

- Wedding dresses: 35-40 calendar days approximately.

- Accessories: 15-20 calendar days approximately.

For all other destinations within acquisition will vary depending on the method and place of dispatch.

11. Process, deadlines, and surcharges of clothing.

All the products displayed in the website are made on request and are hand-made according to the specifications of our clients. The construction process will begin 24 hours after the order confirmation, and the time of clothing will depend on the type of product and its complexity.

The deadlines for approximate clothing, except for exceptional situations, stipulated by are for the wedding dresses of between 30 to 35 calendar days, and between 10 to 15 calendar days for accessories. Once completed the construction process will begin the quality control and subsequently the shipping process.

The dressed in European stature of the 32 to 46, are considered standard size, and dressed in European sizes from 48 to 58 will be considered for standard size large. The dressed in standard size large, will incur a charge, by that concept, the initial price, whose amount will be displayed in the process of purchase by selecting the required size.

Dresses made to measure from the carvings of the custom client, regardless of the woodcarving, will have a surcharge on the price that will be displayed in the purchasing process, specifically when you select the option to measure clothing. In the case of dresses with measures that are considered large size, this will be the only charge to apply in the price. However, for the measures made dresses, this charge may be subject to discount or exemption in the case of promotions taken by

When you select the option to measure, the customer must indicate the measures required in centimetres and fill in the blank spaces that are indicated during the process. The information entered should be validated and confirmed by the client so that the data entered is accurate. Any omission or error in data entry may be amended within a maximum of 24 hours from the confirmation of your purchase.

To make sure the clothing fits perfectly to the customer, the clothes have reserved a variation of approximately 3 '5 cm in any direction, on the measures specified in the extra fabric that is located in the side seams of the clothing, and so allow you to make easy and small changes to adjust to your body. In any case, is responsible for any changes or adjustments, nor of the expenses incurred for this purpose.

On the other hand, the customer assumes and accepts that makes a purchase of a product using a catalogue on the network, and some photos may be carried out with conditions of light, which depending on the characteristics and calibration of your monitor or graphics card, could be slightly distort the perception of colour, texture, ornaments and finishing details.

The clothes are photographed and exposed original models tailored to our brand that serve as a reference for the customer in the choice of the desired model. The client should assume that the dresses of the catalogue,, are exposed on professional models whose body measures, could create false expectations about the end result if your perception is not adjusted to the reality. However, the dresses are of great precision and objectively identifiable to the photographed models. The accessories shown in the featured costumes are sold separately.

12. Cost of shipping.

For orders with destinations in Spain and Portugal (mainland only), the shipping costs are included in the price (free shipping mode stipulated by For the rest of EU destinations shipping charges will be indicated in the purchase process, and always in euros including taxes .In the case of the costs of shipping and/or management are not included in the price you will then be shown for your express acceptance, before completing your purchase, depending on the shipping address for each order and mode of delivery that you have chosen.

In the case that will cover, the cost of shipping to the Canary Islands, Ceuta, Melilla, rest of Europe and third countries, do not include customs costs, if any will be paid at destination by the receiver of the article.

13. Process, modes, and shipping times.

Once completed the process of clothing and quality control, will begin the shipping process. The delivery will be at home by express service 24/48 hours for shipments going to Spain and Portugal (mainland only).  The products are sent to the shipping address that the client has indicated on the order. In the case of placing an order for several items with different availability, the deadline for the expedition will take into account the anticipated delivery more long. In exceptional cases, reserves the right to break down the order, sending articles available and leaving a second shipment, items not available. In this course, the second shipment will be made without any additional cost. reserves the right to propose the shipping method that has concluded to give him the order of the most comfortable way, faster, and cheaper. If you want your shipment will be sent by another service, you must notify us before placing your order and inform you of the supplement in the price you will pay, if necessary. For shipments outside the Iberian peninsula or destinations to other countries, shipping time will be indicated on the time of purchase. Any delay in delivery with respect to the deadlines indicated, does not entitle the customer to demand compensation.

The products will be correctly packaged in a plastic packaging of high quality, opaque unbreakable, waterproof, maintaining the shipment with total confidentiality and security to your destination. On the assumption that the client detected a problem at the time of delivery of your order (packaging damaged, missing or damaged products) you must indicate in writing on the delivery note of the carrier, and contact us, as soon as possible, and always within 24 hours from the reception. No return of damaged item, as well as a claim of missing, if it has not been reported within the time limit set. This is without prejudice to the right of withdrawal for the products not complying with the contract that attends any consumer, in accordance with the legislation in force.

14. Payment. has the following means of payment, so that you can choose the one that best suits your needs or best suits your needs. All forms of payment are exempt from fees, so the amount to be paid will be always shown in the final process of purchase.

- Payment by Credit/Debit Card.

The data on our website are transmitted in encrypted form SSL. For payment with Visa and MasterCard will be accepted only transactions ESC (secure e-commerce).  After verifying that the card is attached to the ESC system, the system will contact the bank that has issued to the buyer authorizes the purchase. When the bank confirmed the authenticity, there will be a charge on the card. Otherwise the order will be cancelled.

In the event that the POS will inform you of the denial of the card, will automatically be cancelled the order, informing the customer online of the annulment. For payments with cards issued outside of Spain, it is necessary that the issuing bank this welcomed the Security Protocol Secure e-commerce (ESC).  No payments will be accepted with cards that do not comply with this requirement. reserves the right to reject any transaction conducted with credit/debit card. In this case we will proceed to reintegrate the cash on the original card in the event that the office has been completed.

Once it is validated and confirmed the payment, the deadlines of clothing and delivery will begin to run from that date.

- Payment by Bank Transfer.

These methods of payment are bank transfer or cash income of the full amount of the order in the bank account of ownership of; in both forms of payment with an explicit mention of the order number linked to the payment. Orders with these payment methods that are not paid in account 5 days after confirmation of the order, they will be automatically cancelled after that period. It is important to remember that some banks can take 1-2 working days to make the transfer, and the income into account may take a minimum of 24h in reflected in our system.

You can make a bank transfer to the following account:

Bank: ING Direct

Beneficiary: CUCONOVIAS

IBAN account numberES30 1465 0100 9818 0034 1942

It is very important that in the SENDER field or originator or CONCEPT indicate the following: order no. - first and last name.

Has a period of 5 working days to sort the transfer after the completion of your order. The order will not be made until you confirm the corresponding income and therefore, delivery times begin counting from this date.

- Payment by PAYPAL.

When the customer completes the order process, the website will be redirected to the PayPal page so that you can make the payment. Once it is validated and confirmed the payment, the deadlines of clothing and delivery will begin to run from that date.

In all forms of payment, and after completing this process, the customer service of you will be sent by e-mail a proof of purchase confirmation.

15. Right to override/cancellation of order.

Due to all the articles of the website are made on request, and in a personalized way, the various forms of cancellation permitted are the following:

- Orders cancelled within 24 hours after confirmation of your payment will be accepted for a full refund.

- Orders cancelled within 24 hours after confirmation of payment until the tenth day, period in which the process of clothing has begun, can be cancelled being repaid 50% of the total price of the product, in addition to the reimbursement of the cost of shipping if the order had brought.

- After the deadlines indicated in the previous points, both the cancellation of orders and the reimbursement will not be accepted, and the order will continue its course as stipulated the clauses of this contract. From this moment onwards, the consumer and user may be granted only to the right of withdrawal.

Form of exercising the right of cancellation/cancellation of the order: To exercise that right with respect to products purchased exclusively in, must express its unequivocal decision to cancel the order by contacting previously with our customer service, via email , and express its unequivocal decision to cancel the order, providing your name, surname, contact details, and order reference. The right of cancellation of purchase shall be exercised within the time limit when you have faxed us a communication relating to the exercise of this right before the end of the deadline, in the terms indicated.

In case of exercising the right of cancellation we will refund you the payment that we have received from your part, no later than 14 calendar days from the date on which we report of its decision to cancel the order. We shall now proceed to the refund using the same means of payment in which the purchase was paid without incurring any expenses as a consequence of the reimbursement.

16. Right of withdrawal (return).

The Law 3/2014, of March 27, amending the consolidated text of the General Law for the protection of consumers and users, and other complementary legislation, approved by the Royal Legislative Decree 1/2007, of November 16, requires the employer, in its article 97.1 .i), to provide the user the information relating to the right of withdrawal. Therefore, exposes then referred on this right:

A) as a general rule, the wedding dresses made using standard size (EUR 32-46), standard size large (EUR 48-58) and the non-custom accessories, will benefit from the rights recognized in article 102 (right of withdrawal) of the Law 3/2014, of March 27, amending the consolidated text of the General Law for the protection of consumers and users, and other complementary legislation, approved by the Royal Legislative Decree 1/2007, to November 16.

 B) However, due to the personalized nature of some of the orders, and in compliance with article 103 (exceptions to the right of withdrawal), point "c", of the same Law 3/2014, of March 27, a right of withdrawal does not apply to contracts that relate to the supply of goods made according to the specifications of the consumer and user or custom clearly. Therefore, the wedding dresses of sizes or custom modified styles, and accessories also custom or modified shall not be subject to the right of withdrawal, due to the fact that the same are made upon request according to the particular specifications of the customer, clearly as being the same.

However, as a guarantee of responsibility, quality, and seriously accept returns for products without the right of withdrawal, provided that they have been complied with the stipulated in the third paragraph of the article. 13 Of this contract, and meet one of the following circumstances:

1. Damage or defects in the tissues or materials derived from the manufacturing factory.

2. Obvious defects of clothing whose settlement is completely unworkable by the customer.

3. Error in the delivery of the model and style chosen.

4. Error in the action on the part of factory whose settlement is completely unworkable by the customer.

Consequences of the right of withdrawal: In any case, the term of the right of withdrawal will be completed within 14 calendar days from the day that the consumer and user or a third party by the indicated, other than the carrier, material possession of the ordered goods, after this period, the client will lose the right to claim, with the proviso the contract is completed. The process of exercising his right of withdrawal is the following:

Contact us via e-mail to , in the period indicated, to let us know and have on record in writing of its decision to withdraw from the contract. Should read: your first name, last name, contact information, order reference and reason if applicable. As soon as possible will contact the customer to confirm the process and tell you of the procedures to follow for the return.

The consumer and user must return the goods packaged perfectly, without undue delay and in any case, no later than within 14 calendar days from the date on which communicate its decision to reject the contract to The consumer and user shall bear the direct cost of returning the goods, with the exception of the circumstances indicated, whose expenses shall be borne by The consumer and user may choose the method by which it considers appropriate return assuming the expense and responsibility of the method chosen.

However, reserves the right, through the concerted messaging company, to offer the consumer and user the call back method that is stipulated. In this case the expenses arising from the same will be deducted from the refund total. The returns must be sent to the following address:


Jacinto Benavente Street No. 2, 2D

CP 11100

San Fernando (Cádiz)

Spain be refunded by the same means of payment, any payment received from the consumer and user, excluded, in your case, the shipping costs, costs of return, without undue delay and in any case, before they have passed 14 calendar days from the date on which has been informed of the decision of dismissal of the contract of the consumer and user, always after receipt of the product and check the condition of the same. Any indication of having been used the product will be sufficient cause to cancel the reimbursement process.

17. Applicable Law. Jurisdiction.

Purchases made in, are subject to Spanish legislation. In the course of any conflict or discrepancy in the interpretation or application of the present conditions of the contract, the Courts and Tribunals that, in their case, they will know the subject matter, will be the possession of the legal rules applicable in the field of competent jurisdiction, which serves, in the case of final consumers, the place of fulfilment of the obligation or the country of residence of the purchasing party.

In the case of which the purchasing party having its registered office outside of Spain, or whether it is a sale carried out by a company that operates within the framework of your business or professional activity, both parties are submitted, expressly waiving any other jurisdiction, the Courts and Tribunals of San Fernando (Cádiz), Spain.


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